Privacy Policy (Effective May 2026)

Community Financial Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of the personal information we collect through our services, website, and communications. 

This Privacy Policy explains what information we collect, how we use it, and how we protect it, in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). 

1. Information We Collect

We may collect personal information necessary to provide our services, including: 

  • Name and contact information (phone number, email, address) 

  • Financial information relevant to counselling and support services 

  • Information related to program participation 

  • Communication preferences 

If you communicate with us via text message (SMS), we may also collect: 

  • Your mobile phone number 

  • Message content and communication history 

  • Opt-in and opt-out records 

2. How We Use Your Information

We use personal information to: 

  • Provide financial counselling and related services 

  • Communicate with you about appointments, services, and program updates 

  • Deliver educational resources and support 

  • Improve our services and programs 

  • Meet legal and regulatory requirements 

We may also use aggregated, non-identifiable data for reporting, planning, and program development. 

3. Text Messaging (SMS) Communications

If you consent to receive text messages from Community Financial Inc., we may contact you regarding: 

  • Appointments and reminders 

  • Service coordination 

  • Program updates and support-related communication 

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP. 
For assistance, reply HELP or contact us directly. 

4. Consent

We collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law. 

Consent may be provided verbally, in writing, or electronically, including through participation in our services or communication channels. 

You may withdraw your consent at any time, subject to legal or contractual limitations. 

5. Information Sharing

We do not sell or trade personal information. 

We may share information only when necessary to: 

  • Deliver services (e.g., working with creditors or partner organizations, where applicable) 

  • Work with trusted service providers (such as secure technology platforms) 

  • Comply with legal obligations 

Mobile opt-in information is not shared with third parties for marketing or promotional purposes.

6. Safeguarding Your Information

We take reasonable steps to protect personal information using administrative, technical, and physical safeguards, including: 

  • Secure digital systems and password protection 

  • Restricted access to authorized staff only 

  • Confidentiality obligations for staff and partners 

7. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal and regulatory requirements. 

8. Access and Correction

You have the right to request access to your personal information and to request corrections if needed. 

Requests can be made by contacting us using the information below. 

9. Complaints and Questions

If you have questions or concerns about how your information is handled, please contact: 

Community Financial Inc.
516-294 Portage Ave. Winnipeg, MB  R3C 0B9 
Phone: 204-989-1900 
Toll Free: 1-888-573-2383
info@communityfinancialmb.ca

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada. 

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.