Virtual/Phone
Personal income tax support, wherever you’re at.
Canada Revenue Agency has allowed the use of virtual tools like phones and video calls to assist organizations in preparing income tax returns for their clients through the Community Volunteer Income Tax Program. Our Over-the-Phone virtual tax preparation service will use phone calls to help get your taxes done.
If you are eligible for having your taxes filed through the CVITP and have access to a phone, then this is a great option for you.
Hours of Operation
Monday – Friday
10:00 a.m. – 3:00 p.m.
If you leave us a voicemail, we’ll return your call within 10 business days. You can also book an appointment online to guarantee a call back on a certain day.
How it Works
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Call us at 204-989-1913 and speak with us or leave a voicemail with your name and your phone number if we’re unable to answer. Alternatively, you can request an appointment online.
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A screening volunteer or staff member may call you first to check if you are eligible for this service and to ensure that you have all the documents needed to successfully file your taxes. After this call, make sure to gather any documents you’ll need to get ready for your tax preparation call.
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A tax preparation volunteer will call you, verify your identity, and then prepare your taxes over the phone with you. If you have a lot of years to file or the volunteer needs time to get some information, they may offer to call you back so that you don’t have to wait on the line.
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That’s it! Once your returns are complete, your tax summaries will be mailed to you to keep for your records.
Getting Prepared
Your screening call will help to make sure you know what information is required, but in general you should know:
Your name as it is on file with Canada Revenue Agency
Your Social Insurance Number (SIN)
Your date of birth
If you have any children under 18 who live with you or infirm adults in your care, know their name, date of birth, SIN, and net income
Your sources of income, especially any casual labour or tips that you didn’t get a T-slip for
Eligible medical expenses (you can request a printout from your pharmacy!)
Charitable donations
Rent or property tax info
If you are married or in a common-law relationship, your partner should also be present so that your returns can be filed together, ensuring correct benefit calculations.
Ready to start?
If you meet eligibility requirements for the CVITP, don’t hesitate to reach out! We’ll be happy to help.